Privacy Policy

1. Information We Collect

We collect only the data necessary to provide and improve our Service:

• Account Information: Email address, name, and authentication credentials
• Instance Data: Subdomain preferences, instance configuration, and deployment settings
• Billing Information: Subscription status and payment metadata (securely handled by Lemon Squeezy - we never store credit card details)
• Technical Data: IP addresses, browser type, device information, and usage logs necessary to operate and secure your hosted applications

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve the Service
• Create and manage your account and instances
• Process payments and manage subscriptions
• Send service-related notifications, updates, and security alerts
• Respond to your support requests and inquiries
• Monitor and analyze usage patterns to improve performance
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Payment Processing

• All payment processing is handled by Lemon Squeezy, our payment service provider
• ranx.cloud does not store, process, or have access to your credit card information
• Lemon Squeezy's privacy practices are governed by their own privacy policy
• We receive only transaction metadata necessary for billing management

4. Data Sharing and Disclosure

We respect your privacy and limit data sharing:

• We never sell or rent your personal information
• Service Providers: We share data only with trusted providers necessary for service operation (Lemon Squeezy for payments, cloud hosting providers)
• Legal Requirements: We may disclose information if required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity

5. Data Security

We take security seriously and implement industry-standard measures:

• All data transmission is encrypted using SSL/TLS
• Instances are hosted on secure enterprise-grade cloud infrastructure
• Access to user data is restricted to authorized personnel only
• We conduct regular security audits and updates
• However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security

6. Data Retention

• We retain your account information for as long as your account is active
• After account deletion, we may retain certain data for legal compliance, dispute resolution, and security purposes
• Instance data is deleted when you terminate an instance
• Backup data may be retained for up to 30 days for disaster recovery purposes

7. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your data for certain purposes

To exercise any of these rights, contact us at [email protected]

8. Cookies and Tracking

• We use essential cookies for authentication and session management
• We do not use third-party advertising or tracking cookies
• You can control cookie preferences through your browser settings

9. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.