Refund Policy

1. Free Trial Period

• ranx.cloud offers a 3-day free trial on all new instances
• No credit card or payment information is required to start your trial
• You will not be charged during the trial period
• Full access to all features is provided during the trial
• You can cancel anytime during the trial with no charges

2. 7-Day Money-Back Guarantee

We want you to be satisfied with our service:

• First Payment Only: A full refund is available within 7 days of your first monthly payment
• How to Request: Email [email protected] with your refund request and instance details
• Processing Time: Refunds are processed within 5-10 business days
• Eligibility: This guarantee applies only once per customer and only to the first billing cycle

3. Ongoing Subscriptions

• Subscription fees are charged on a recurring monthly basis at $9 per instance
• After the 7-day money-back guarantee period, monthly subscription charges are non-refundable
• We do not provide partial refunds for unused time within a billing cycle
• Each instance is billed separately, and refund eligibility applies per instance

4. Cancellations

• You may cancel your subscription at any time through your account dashboard
• Cancellation stops all future billing immediately
• Cancellation does not refund the current billing period
• Your instance will remain active until the end of the current billing cycle
• After the billing period ends, your instance and data will be permanently deleted

5. Exceptions and Special Circumstances

Refunds outside our standard policy may be considered in the following cases:

• Service Outages: Extended service interruptions caused by ranx.cloud may qualify for prorated credits or refunds
• Billing Errors: If you were incorrectly charged due to a technical error, we will issue a full refund
• Duplicate Charges: Multiple charges for the same instance will be refunded immediately

These exceptions are evaluated on a case-by-case basis. Contact [email protected] to discuss your situation.

6. Payment Processor

• All payments and refunds are processed through Lemon Squeezy, our merchant of record
• Refunds are issued to the original payment method used for the purchase
• Lemon Squeezy handles all payment-related communications and disputes
• Your bank or payment provider may take additional time to process refunds
• For payment-specific questions, you may also contact Lemon Squeezy's support

7. Chargebacks

We encourage you to contact us before initiating a chargeback:

• Chargebacks may result in immediate suspension of your account and instances
• We are committed to resolving billing issues promptly and fairly
• Most refund requests are processed within 24 hours

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.